Your questions answered

We've gathered the most common questions our cherished customers ask about Moon Glow candles and our ordering process. If you can't find what you're looking for, please don't hesitate to contact us directly. We're here to help.

Frequently asked questions

At Moon Glow, we are committed to quality, creativity, and craftsmanship. Every candle is hand-poured, made with care, and designed to provide a clean, long-lasting burn while filling your space with beautiful fragrances. We hope our candles bring light, comfort, and a little touch of magic into your everyday life.

How long do Moon Glow candles last?
The burn time of your Moon Glow candle varies depending on its size and type. We carefully select premium-quality waxes and wicks to ensure a clean, long-lasting burn. For specific burn times, please refer to the product description on our shop page. Following our candle care guidelines will also help maximise your candle's lifespan.

What ingredients are used in Moon Glow candles?
Our candles are crafted with premium-quality ingredients, including natural waxes such as soy or coconut wax, lead-free cotton wicks, and phthalate-free fragrance oils. We prioritise sustainability and ensure our ingredients are ethically sourced to provide you with a clean and safe burning experience. Each product description provides details on specific ingredients.

Are Moon Glow candles eco-friendly?
Yes, we strive to be as eco-friendly as possible. We use natural and sustainable waxes, recyclable packaging, and our production process minimises waste. We are continuously looking for ways to improve our environmental footprint.

Do you offer custom orders for events?
Absolutely! We love creating special candles for your memorable occasions, such as weddings or christenings. Please contact us at [[email]] with your specific requirements, and we'll be delighted to discuss how we can bring your vision to life. You can also visit our about us page for more information on our bespoke services.

What if there is a problem with my order?
If something isn't quite right with your order or a candle, please contact us immediately at [[email]] or call us on [[phonenumber]]. We are committed to ensuring your satisfaction and will work diligently to find the problem and try to solve it promptly. Your happiness is our priority.

What is your shipping policy?
We offer various shipping options to ensure your Moon Glow candles arrive safely and promptly. You can find detailed information about our shipping costs, delivery times, and international shipping options on our dedicated shipping page.

How should I care for my Moon Glow candle?
To ensure the best burn and longevity for your candle, please visit our candle care page. Here, you'll find essential tips on trimming wicks, avoiding tunnelling, and general safety guidelines to help you enjoy your candle to the fullest.

Can I return or exchange a candle?
We want you to be completely satisfied with your Moon Glow purchase. If for any reason you are not, please refer to our return and exchange policy on our shipping page for detailed instructions. We aim to make the process as straightforward as possible.

Discover the magic of Moon Glow

Still have questions or want to learn more about our handmade candles? Our team is always happy to help. Connect with us and let us illuminate your world with Moon Glow.

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